When you deposit at beji via bKash or Nagad, it typically Within 1 to 5 minutes credited to your account. If there are network issues or high traffic on the bank's system, it may take up to 15 minutes.
If 15 minutes have passed and the amount still has not appeared in your balance, take the following steps:
- Check your bKash or Nagad transaction history to confirm whether the amount was deducted.
- Log in to your beji account and check "Transaction History" or "Deposit Log" — if the status shows "Pending", allow more time for it to process.
- If the amount has been deducted but there is no "Pending" transaction showing at beji either, contact support with your transaction ID or reference number.
- Sending a screenshot via live chat gets you the fastest resolution — most issues are sorted within 30 minutes.
Keep in Mind: Always use beji's official payment number or QR code when making a deposit. Sending funds to the wrong number can make recovery complicated.
Wagering, or a "rollover requirement", means you must place a certain amount in bets before you can withdraw a bonus. At beji, the welcome bonus typically requires Bonus amount × 15 to 20 times Wagering requirements apply.
Here's an example: you deposit ৳1,000 and receive a ৳1,000 bonus under a 100% offer. With a 15x wagering requirement: ৳1,000 × 15 = ৳15,000 in total bets required. Once you've completed ৳15,000 in wagers, the bonus becomes withdrawable.
A few things to keep in mind:
- Not all bets may count toward wagering — you typically need to bet at minimum odds (usually 1.50 or higher).
- Some games or sports may only count partially toward wagering (50% or 75%).
- An active bonus typically has a validity period of 7 to 30 days — if the wagering requirement is not met before it expires, the bonus will be forfeited.
- Each offer on beji's promotions page has its own specific terms listed separately — it is worth reading those before participating.
When a match is cancelled or left incomplete, beji follows a specific policy. In plain terms:
- If a match is cancelled before it starts: All bets are automatically voided and the full stake is returned to your balance.
- If overs are reduced in cricket (DLS): If the result is determined by the D/L/S method, it is generally counted as the official result.
- Bets on a specific number of overs (e.g., 50 overs in the first innings): If that over is not completed, the bet is voided.
- If a football match does not complete the full 90 minutes: A match is generally considered valid if at least 75 minutes have been played; if less than that, the bet is void.
- Live Betting: Settlement is based on the result at the time the bet was placed.
Rules may vary slightly for specific games — if in doubt, check beji's Terms & Conditions page or ask our support team.
Beji offers several practical tools to help you manage your budget and time. Log in to your account and go to "Settings" → "Responsible Gaming" to access all of them:
- Deposit Limit: Set a limit on how much BDT you can deposit daily, weekly, or monthly before you start. Limits take effect immediately once set; increasing them requires a 24-hour waiting period.
- Bet Limit: The maximum amount you can wager in a single session or per day.
- Reality Check: A break reminder pops up every 30 minutes or an hour to let you know how long you've been playing.
- Cooling-Off Period: Temporarily pause your betting for anywhere between 1 day and 6 weeks. It resumes automatically once the period ends.
- Self-Exclusion: A complete break lasting anywhere from 6 months to 5 years. Once active, the account cannot be reopened even at your own request — this is the strongest option available.
Using these tools isn't a sign of weakness — it's the simplest way to game responsibly.
You are automatically enrolled in beji's VIP program — no separate application needed. The more you bet, the more points you earn and the higher your tier climbs.
beji VIP Tiers at a Glance:
- Silver: For new members. Includes 3% weekly cashback and a special bonus on your birthday.
- Gold: After reaching a set monthly wagering threshold. Includes 5% cashback, faster withdrawal processing, and early access to special promotions.
- Platinum: For members with high wagering volume. Includes 8% cashback, a dedicated account manager, and custom bonus offers.
- Diamond: The highest tier. Includes 10%+ cashback, maximum withdrawal limits, and invitations to exclusive events.
VIP points are generally earned at a set rate per ৳1,000 wagered. Tier upgrades are calculated on a monthly or weekly basis. You can check your current tier and point balance on the dashboard after logging in.
Beji regularly hosts sports and casino tournaments with large prize pools. Joining is straightforward:
- How to Join: Most tournaments are open to any active beji account holder — entry is automatic. Some tournaments have a separate "Register" button you'll need to click.
- How rankings are determined: Leaderboard rankings are determined by bet amount, win rate, or net profit on specific games or sports.
- Prize Distribution: Cash bonuses or free bets are awarded to the top 10 to 100 players at the end of each tournament.
- When prizes are delivered: Tournament prizes are typically credited to your account within 24 to 48 hours after the tournament ends.
- Wagering Requirements: Tournament prizes typically come with just 1x to 5x wagering requirements — far lower than standard bonuses.
Visit beji's Promotions or Bet section to see all ongoing tournaments.
Beji's support team is available in Bengali across multiple channels:
- Live Chat (fastest): Log in to the beji website or app and you'll find the chat icon at the bottom right. Typically Within 2 to 5 minutes response time. This is the most effective channel for transaction issues or anything urgent.
- Email: support@beji.best — replies typically within 1 to 3 hours. Use email for complex issues or when you need to attach documents.
- App Notifications: Some updates and resolutions are sent directly via app notifications.
Service Hours: Live Chat & Urgent Support 24 hours a day, 7 days a week available. Emails are answered during active hours — responses are fastest between 9 AM and 12 AM.
Tips: When reaching out to support, including your registered mobile number and a screenshot of the issue will help get things resolved much faster.